Title: Technical Writer

About Us

Summary

The Technical Writer creates clear, concise, and accurate documentation for software products, internal processes, and user guides. This role translates technical information into user-friendly content for various audiences.

Duties and Responsibilities

Documentation Development: Create and maintain user manuals, installation guides, help documents, and FAQs for technical products and services.
Information Gathering: Work with technical staff to gather and interpret technical information and product specifications.
Quality and Clarity: Ensure all documentation is clear, accurate, and comprehensive, making complex information easy to understand for the intended audience.
Documentation Design: Assist in the layout and design of documents, incorporating diagrams, screenshots, and other visual aids to enhance readability and user experience.
Revision and Update: Regularly review and update existing documentation to ensure continued accuracy and relevance.
Technical Support: Provide support by creating documentation that addresses common customer issues and questions.
Style Guides: Adhere to company style guides and industry-standard practices to ensure consistency across all documentation.
Project Management: Manage documentation projects, including planning, scheduling, and tracking progress to meet deadlines.

Qualifications & Requirements

Required Education, Experience, Certification/Licensure

Bachelor’s degree in English, Technical Communication, or a STEM field.
2+ years of experience in technical writing or related documentation roles.

Preferred Education, Experience, Certification/Licensure

Experience in a software or technology environment.
Familiarity with tools like Confluence, Markdown, or XML authoring.

Knowledge, Skills and Abilities (KSAs)

Excellent written and verbal communication skills.
Ability to quickly learn technical products and tools.
Strong attention to detail and organizational skills.