Title: IT Services Associate, Plano
About Us
Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses. DAI and its subsidiaries operate in diverse industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. Our global footprint allows our teams to be responsive to customer needs in a timely and efficient manner. We are dedicated to using technology and innovation to bring change and growth to our businesses. We believe in a dynamic workplace, creating engaging, informative products and services that help our customers succeed. Integrity is an essential characteristic for our firms and our associates; if this describes you, please apply!
Summary
The IT Services Associate provides hands-on technical support for employees across all company locations, with a focus on assisting plant production and business support teams. This entry-level role helps ensure a smooth IT experience by supporting end-user computing devices, troubleshooting hardware and software issues, and assisting with collaboration tools. The IT Services Associate will gain exposure to IT support processes, device management, and workplace technologies while contributing to the efficiency and productivity of the organization.
Duties and Responsibilities
- Assist employees with in-person and remote technical support, troubleshooting hardware, software, and connectivity issues.
- Help deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals.
- Support collaboration and communication tools, including Zoom, Microsoft 365, and Jira Service Management.
- Assist in managing Active Directory, Endpoint Central, and MDM solutions under supervision.
- Document IT processes, troubleshooting steps, and end-user support guides.
- Maintain IT asset inventory and track device lifecycle.
Qualifications & Requirements
• Education: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• Experience: 0-2 years of experience in IT support, workplace services, or a related field (internships or coursework may be considered).
• Preferred Certifications:
- CompTIA A+, Security+, or Network+ (preferred but not required)
- Microsoft Fundamentals certifications (e.g., MS-900, MD-100)
Technical Skills & Knowledge
- Basic troubleshooting skills for Windows and macOS environments.
- Familiarity with Active Directory, Microsoft 365, and collaboration tools like Zoom.
- Understanding of networking basics and endpoint security best practices.
- Exposure to IT service management platforms such as Jira Service Management is a plus.
Soft Skills & Abilities
- Strong customer service and communication skills.
- Ability to explain technical issues in a simple and clear manner.
- Eagerness to learn and adapt in a fast-paced environment.
- Attention to detail and problem-solving mindset.
Working Conditions
Must be able to perform the essential job duties. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Equal Opportunity Employer
O'Neil Digital Solutions is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.