Title: Network Operations Center, Supervisor

About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations.

ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

Oversees Network Operations Center (NOC) staff. Ensures the performance of a network through monitoring of traffic, performance, and network configuration. Identifies network problems and oversees resolution of issues. At higher levels, determines the strategic direction of the network system. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Compensation

Salary $85K to $96K yearly, + 10% Performance based bonus.

Duties and Responsibilities

Recruit, lead, mentor, train, and support NOC/Help Desk Team Leads and Engineers to achieve initiatives, adhere to deadlines, and proactively mitigate issues and risks
Serve as Acting Manager whenever the Manager is out of the office or unavailable
Ensure the team provides accurate and prompt entry of tickets and time for all work
Ensure that those providing the most value to the organization are recognized and rewarded appropriately, and provide structure and opportunities for career growth
Act as an additional point of escalation and liaison to other teams.
Learn and apply a fundamental understanding of key aspects of the businesses supported
Troubleshoot, analyze and debug issues and events, and be able to provide incident management
Solve complex business problems, both as a team and independently
Partner with various departments to identify inefficiencies (including costs), and work with management to reduce or eliminate them
Assist the organization define and adhere to company and compliance policies, procedures, best practices, and standards
Perform other duties as assigned

Qualifications & Requirements

Bachelor's degree in any discipline required
3 years prior experience as a lead or supervisor in a helpdesk role
Demonstrated mentoring and leadership skills
Directly manage up to twenty-five (25) NOC personnel, including recruitment, training, performance evaluation, and professional development.
Understand and apply the Impact, Urgency and Priority Matrix
Works with a sense of urgency without sacrificing attention to detail
Perform all work and activities with honesty and integrity
Continually strives to improve products and services
Demonstrates appropriate judgment
Excellent analytical and problem-solving skills
Excellent interpersonal and communication skills
Self-motivated to learn new practices, processes, skills, and tools,
Shows initiative and resourcefulness ("can do" attitude)

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