Title:  Business Systems Analysis, Director

About Us

Founded in 1973, O’Neil Digital Solutions (ODS) is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. ODS provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. From large scale mass communication projects to highly secure and confidential data analytics using Big Data frameworks like Hadoop and AWS Redshift, ODS has a broad set of proven technical capabilities that help companies make complex digital transformations. ODS offers state of the art publishing solutions through our customer-centric applications and services include electronic document delivery, web applications, high-speed digital printing (color and black & white), automated composition, offset printing, warehousing and fulfillment services. ODS is headquartered in Los Angeles, CA and also has offices/plants in Texas and North Carolina centrally located to serve clients across the country.

Summary

The Business Systems Analyst, Director oversees a team of Business Systems Analysts (BSAs) and Quality Assurance (QA) Managers who provide professional services to clients and internal teams during implementations as well as customer support post go-live. The role will require the development and implementation of standards that BSAs and QA Managers will need to adopt while performing their day-to-day job of supporing clients, software engineers, as well as client servicing teams. This role requires a seasoned leader with a deep understanding of the BSA and QA roles and responsibilities, exceptional strategic thinking, and a proven record in managing and guiding a high-performing team.
 

Duties and Responsibilities

• Lead, mentor and develop a team of Business Systems Analysts and Quality Assurance resources to achieve high performance and professional growth.
• Manage the recruitment, training and performance evaluation of team members.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Collaborate with client services and software engineering leadership to ensure the standards for BSAs and QA Managers on client implementations and support align with the needs of the organization and best practices.
• Identify opportunities for process optimization, efficiency improvements and cost reduction.
• Ensure that BSA and QA deliverables meet the needs of the organization and align with best practices.
• Act as a primary point of contact between business units and other departments, ensuring effective communication.
• Manage stakeholder expectations and address any concerns or issues that arise.
• Lead change management efforts to align BSA and QA resources team vision with company’s strategic goals.
• Develop and deliver training sessions, and provide guidance on best practices and standards.
• Proactively identify and implement process and technology improvements, while managing risks and ensuring open communication.
• Full managerial responsibility for the assigned team, including compensation planning and performance management.
• Manages activities of a section or department, with accountability for results including costs, methods, and staffing.
• Provides guidance to subordinates within the latitude of established company policies.
• Recommends changes to policies and establishes procedures that affect the immediate area.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Professional certifications related to Business Analysis or Project Management.
• 10+ years of experience in business analysis, with at least 3 years in a leadership or management role.
• Demonstrated experience of high-quality delivery in a Software Engineering role for at least two stages and engaged in the full lifecycle of a project.
• Strong understanding of business analysis and quality assurance methodologies, tools, and techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze and solve complex business problems and translate them into actionable solutions.
• Demonstrated experience of high-quality delivery in the BSA role for at least two stages and engaged in the full lifecycle of a project involving database development and either web, composition, full-stack, or a similar platform.
• Experienced in software development lifecycle methodologies, such as agile or waterfall.

Salary Range

Salary Range: $180-200k annual salary + performance bonus

Working Conditions

Hybrid: 2-3x week onsite. Los Angeles, CA or Plano, TX

Must be able to perform the essential job duties.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each work day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.  
 

Equal Opportunity Employer

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).  This does not alter the nature of the at-will employment between the employer and employee where either party can end the relationship at any time, for any reason or no reason, with or without notice.

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